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REMEDY MANUAL / ADMINISTRATION GUIDE. I downloaded from web/google and attached the guides with http://pdfflare.com/pdf/BMC+Remedy+Service+Desk%3A+Incident. In this detailed guide to Remedy software, Diagram of the shared-service architecture of BMC Remedy 9 . Remedy 9 uses a вЂњMid TierвЂќ shared-service вЂ¦. I am able to create tickets via the bmc remedy webservice api, but I am having trouble with attachments. I can get a single attachment added to the ticket at creation.
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